Galeries Lafayette needed to modernize its digital commerce ecosystem to unify customer journeys, strengthen omnichannel capabilities, and support scalable services such as Click & Collect, Ship-from-Store, and Loyalty while aligning 130+ contributors across business, retail, and technology teams.

We supported a large-scale SAP Commerce Cloud transformation, aligning omnichannel priorities, streamlining governance, and coordinating delivery across 130+ stakeholders. Through collaborative design, structured planning, and ecosystem orchestration, we established a unified digital foundation integrating commerce, OMS, PIM, marketplace operations, and storefront experience, enabling scalable, enterprise-ready performance across all retail channels.

A unified omnichannel commerce platform delivering improved customer experiences, stronger operational alignment, and consistent performance, empowering Galeries Lafayette to scale services globally, onboard new brands efficiently, and operate with enterprise-grade agility across digital and retail environments.