Longchamp needed to elevate digital customer experience while modernizing global order operations. The brand required a unified approach that supported personalization, improved fulfillment, reduced cancellations, and ensured consistent performance across 46 online markets, in-store devices, and multiple international channels.

We delivered a combined enterprise solution: a multi-channel personalization platform for Le Pliage and a global OMS deployment across 46 countries. Through structured design workshops, workflow alignment, technical orchestration, and phased rollout, we enabled consistent customer journeys, improved operational performance, and unified Longchamp’s digital, retail, logistics, and customer care teams.

A unified enterprise experience and operations ecosystem delivering consistent personalization, improved order accuracy, reduced cancellations, and scalable digital performance, empowering Longchamp stores and online channels worldwide with a modern, future-ready foundation for global growth.